Repair Responsibilities

At Pattinson, we believe in clear communication when it comes to property maintenance. Understanding who is responsible for different types of repairs can help ensure a smooth renting experience. Below, we outline the key responsibilities of both tenants and landlords for fully managed properties.

Who is Responsible for Repairs?

Landlord Responsibilities

Landlords are responsible for ensuring the property remains safe, habitable, and in good working order. This includes:

Structural Repairs
Keeping the property’s structure, roof, walls, windows, doors, and floors in good condition.
Plumbing & Heating
Ensuring the proper function of boilers, radiators, heating systems, and water supply.
Gas & Electrical Safety
Maintaining wiring, sockets, and gas appliances in compliance with legal safety standards.

Damp & Mould
Addressing structural causes of damp or mould that are  not due to poor ventilation or lifestyle factors.
Exterior Maintenance
Repairs to gutters, drains, and external structures such  as fences and pathways.
Sanitary Installations
Repairs to toilets, sinks, baths, and pipework

If a repair falls under the landlord’s responsibility, it should be reported via our maintenance portal as soon as possible.

Tenant Responsibilities

While landlords handle major repairs, tenants are responsible for keeping the property in good condition and reporting issues promptly. Tenant responsibilities include:

General Upkeep
Keeping the property clean and ventilated to prevent mould and damp.
Basic Maintenance
Replacing light bulbs, smoke alarm batteries, and ensuring drains are kept clear.
Minor Fixes
Tightening loose screws, keeping cupboards and doors in working order.

Preventative Measures
Using appliances correctly and taking care to avoid accidental damage.
Garden & Outdoor Areas
If applicable, keeping gardens tidy and free from excessive weeds.
Reporting Issues Promptly
Notifying us as soon as you spot a problem to prevent further damage.

If you are unsure whether an issue is your responsibility or your landlord’s, please report it via our maintenance portal, and we will advise
you accordingly.

Emergencies: What to Do

If you have an urgent maintenance issue, such as a gas leak, electrical fault, or serious water leak, please take the following steps immediately:

Gas Leak
Gas Leak Call the National Gas Emergency Service on 0800 111 999.
Electrical Fault
If there is an immediate danger, switch off the power at the mains and seek professional help.
Water Leak
Turn off the water supply at the stopcock to prevent further damage
No Heating or Hot Water
Check your boiler’s pressure and thermostat before reporting an issue.

If the problem is an emergency and it is outside of office hours, report it via our out of hours number 0845 1461 674, and the necessary action will be taken.