If you have any questions about reporting a maintenance issue, call us on
Report a Maintenance Issue
At Pattinson, we understand that a well-maintained home is essential for your comfort and peace of mind. If you are renting a fully managed property, reporting a maintenance issue is quick and simple.
How to Report a Maintenance Issue
For all maintenance requests, please call 0191 737 1046
This service is available 24/7 for all fully managed properties.
Emergencies: What to Do
If you have an urgent maintenance issue, such as a gas leak, electrical fault, or serious water leak, please take the following steps immediately:
Gas Leak
Call the National Gas Emergency Service on 0800 111 999.Electrical Fault
If there is an immediate danger, switch off the power at the mains and seek professional help.Water Leak
Turn off the water supply at the stopcock to prevent further damage.No Heating or Hot Water
Check your boiler’s pressure and thermostat before reporting an issue.
If the problem is an emergency and it is outside of office hours, report it via our out of hours number 0845 1461 674 and the necessary action will be taken.
Frequently Asked Questions
If you are a tenant in a fully managed property, you should use this service to report all maintenance issues. If your property is not fully managed by Pattinson, please contact your landlord directly.
An emergency is any issue that poses an immediate risk to your health, safety, or the property itself. Examples include gas leaks, flooding, electrical hazards, or structural damage.
Response times vary depending on the severity of the issue. Urgent issues are prioritised, while non-urgent repairs will be scheduled as soon as possible.
Once you submit a maintenance request, our team will review the issue and arrange for a contractor to assess and fix the problem. You will receive updates through the portal.
If you are unsure, it is best to report the issue and describe the problem in as much detail as possible. Our team will assess it and advise you accordingly.