Referencing and Lettings Administrator
Location: Head Office, Silverlink
Salary: Up to £24,784.50 per annum, plus regular team incentives
Contract: Permanent
Hours: 37.5 hours per week, Monday to Friday, 9:00am–5:30pm (1-hour lunch break). Saturday 9:00 – 13:00 when required
We are seeking a motivated, organised, and detail-oriented candidate to join our Lettings and Property Management Team at Head Office. If you enjoy communicating with people, have strong organisational skills, and are eager to build a long-term career in property management, we'd love to hear from you.
About Us
Pattinson are a leading independent estate agency with 30 branches across the North East. As a family-owned business, we have built our reputation on exceptional customer service, innovative marketing, and a commitment to delivering outstanding results for landlords, tenants, buyers, and sellers alike.
Our people are at the heart of our success. We pride ourselves on creating a supportive and rewarding working environment where hard work is recognised, development is encouraged, and success is celebrated.
The Role
As a Referencing and Lettings Administrator, you'll play a key role in ensuring our lettings operation runs efficiently and remains fully compliant. Your responsibilities will fall into two main areas:
Tenant Referencing
. Assess prospective tenants against referencing criteria.
. Liaise with landlords regarding application progress and tenant suitability.
. Prepare and process tenancy documentation accurately and efficiently.
. Provide a high standard of customer service throughout the onboarding process.
Lettings Administration
. Handle enquiries relating to managed properties, providing professional support to landlords and . tenants, keeping landlords informed and ensuring issues are followed up promptly
. Manage rent increase paperwork on behalf of landlords, ensuring the correct legal notices are prepared and issued on time and in line with current legislation.
. Support landlords who ask Pattinson to take over the management of their tenanted properties, gathering the necessary information and paperwork to ensure a smooth handover and a professional start to our service.
. Prepare tenancy agreements and check that properties meet the required safety and legal standards before tenants move in, ensuring the correct paperwork is in place and helping landlords meet their legal responsibilities.
About You
The ideal candidate will:
. Be confident and professional when making outbound calls.
. Have excellent communication and customer service skills.
. Possess strong attention to detail and organisational abilities.
. Be comfortable working in a fast-paced environment.
. Be flexible and adaptable when priorities change.
. Enjoy working as part of a collaborative team.
Why Join Us?
This is an excellent opportunity to build a career within a successful and growing property business. You'll join a supportive team where no two days are the same, gain valuable industry experience, and receive ongoing training and development.
We recognise and reward hard work through regular team incentives, a positive working culture, and opportunities for progression within the company.
If you're ready to take the next step in your career, we'd love to hear from you.