Location: Head Office, Silverlink
Salary: From £15,600 per annum, plus regular team incentives
Contract: Permanent
Hours: 37.5 hours per week, Monday to Friday, 9:00am–5:30pm (1-hour lunch break).
Start Your Career in Property
Are you looking to begin a career with one of the North East's most recognised estate agencies?
We are seeking a motivated, organised, and detail-oriented Apprentice Repairs Coordinator to join our Lettings and Property Management Team at Head Office. No previous estate agency experience is required—full training will be provided. If you enjoy communicating with people, have strong organisational skills, and are eager to build a long-term career in property, we'd love to hear from you.
About Us
Pattinson are a leading independent estate agency with 30 branches across the North East. As a family-owned business, we have built our reputation on exceptional customer service, innovative marketing, and a commitment to delivering outstanding results for landlords, tenants, buyers, and sellers alike.
Our people are at the heart of our success. We pride ourselves on creating a supportive and rewarding working environment where hard work is recognised, development is encouraged, and success is celebrated.
The Role
We are looking for an enthusiastic, career driven individual to join our Property Management team as an Apprentice Repairs Coordinator.
As an Apprentice Repairs Coordinator, your responsibilities will include:
· Taking incoming repair reports from tenants and property managers via email and phone and logging the jobs on our CRM System.
· Reporting maintenance issues to Landlord and obtaining their approval for works to be carried out.
· Obtaining estimates for work.
· Instructing external contractors and our in-house maintenance team to carry out quotations or works.
· Liaising between contractors, tenants and Landlords to ensure repairs are completed in a timely manner.
· Ensuring all parties are kept up to date on the progress of repairs and progress notes are updated on the job files. Chasing relevant parties for updates if required.
· Liaising with our branches, referencing team and property managers to ensure new instructions are up to standard and repairs actioned swiftly to avoid move in delays.
· Scheduling repair work for our offices.
· Ensuring funds are available and received from clients for repair work instructed.
· Assisting with the arranging of legal certification - Gas Safety Certificates, Electrical Checks etc.
· Ensuring a high level of customer service is always provided.
Why Join Us?
This is an excellent opportunity to build a career within a successful and growing property business. You'll join a supportive team where no two days are the same, gain valuable industry experience, and receive ongoing training and development alongside compleating a level 3 lettings and property management apprenticeship.
We recognise and reward hard work through regular team incentives, a positive working culture, and opportunities for progression within the company.
If you are motivated, driven, and eager to provide a high level of customer service we encourage you to seize this opportunity to join our dynamic team and contribute to our ongoing success.