⭐⭐⭐⭐⭐ We had a serious water leak at our property before we could move in. Living over 300 miles away we were unable to attend the property to view the damage. Enter Bob Arkle (whom at that time, we'd never met) from Pattinson's Maintenance who attended out of office hours to make the property safe and secure for us. He then went back in the following day or so later to assess the damage and wrote a full report with photographs which were emailed to us as well as costings for repairs. We gave the go ahead to get the house habitable and I can honestly say that Bob and his team of painters, plasterers, carpet fitters, electricians and any other trades that I've missed out on this post (co-ordinated by Julie Whinney) did the most amazing job of repairing our home. Not only were they professional and thorough but they knew we were under pressure to move and pulled out all the stops so our moving date could happen. Thank you so much Bob and "the team", we are truly grateful to you all, particularly as we were "strangers" and our faith in humanity has been restored. In the future we may do some extension work to our home and my first port of call will be to the "Brilliant Bob" and his team.