Customers Benefit from Pattinson's Flexible Approach
When other estate agents are likely to be tucked up in bed for the night, the
fully trained team at Pattinson's bustling out-of-hours Customer Care Centre
are on hand, gearing up for their busiest time of the 'day' - taking calls and
offering property advice outside of regular office hours.
The first estate agent in the North East to offer this service, Pattinson's
innovative Care Centre has been established for almost a year taking thousands
of calls from customers who want to arrange a viewing, place an offer, put
their house on the market or enquire about a property between 8am - 8pm Monday
- Saturday and 10am - 6pm Sunday.
In addition, Pattinson also has a network of self-employed agents working from
home who are able to answer calls - ensuring no customers are kept on hold or
left unanswered. Many homeworkers also work late evenings and weekends to
accompany viewings and value new homes to the market.
Sarah Armstrong, team leader at the Customer Care Centre says: "By staying open
later and longer we're providing a convenient service for people who want to
buy, sell or rent a property at a convenient time.
"And, with 19,000 registered buyers on our database, thousands of properties
listed on our books and over 100,000 unique visitors to our website
www.pattinson.co.uk every month, the demand for out-of-hours service is greater
than ever.
"Our network consisting of the Customer Care Centre, 30 branches throughout the
region and our team of self- employed agents working from home enables us to be
available at a time which suits our customers to give them the individual
attention they deserve and helping to make the buying and selling process as
easy as possible."
For more information or to speak to staff at our customer care centre, please
call 0845 155 0111.
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