Customers Benefit from Pattinson's Flexible Approach

When other estate agents are likely to be tucked up in bed for the night, the fully trained team at Pattinson's bustling out-of-hours Customer Care Centre are on hand, gearing up for their busiest time of the 'day' - taking calls and offering property advice outside of regular office hours.

The first estate agent in the North East to offer this service, Pattinson's innovative Care Centre has been established for almost a year taking thousands of calls from customers who want to arrange a viewing, place an offer, put their house on the market or enquire about a property between 8am - 8pm Monday - Saturday and 10am - 6pm Sunday.

In addition, Pattinson also has a network of self-employed agents working from home who are able to answer calls - ensuring no customers are kept on hold or left unanswered. Many homeworkers also work late evenings and weekends to accompany viewings and value new homes to the market.

Justin Anim, Managing Director says: "By staying open later and longer we're providing a convenient service for people who want to buy, sell or rent a property at a convenient time.

"And, with 19,000 registered buyers on our database, thousands of properties listed on our books and over 100,000 unique visitors to our website www.pattinson.co.uk every month, the demand for out-of-hours service is greater than ever.

"Our network consisting of the Customer Care Centre, 30 branches throughout the region and our team of self- employed agents working from home enables us to be available at a time which suits our customers to give them the individual attention they deserve and helping to make the buying and selling process as easy as possible."

For more information or to speak to staff at our customer care centre, please call 0800 24 24 26.