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Pattinson leading the way with innovation
This year, the expanding team at Pattinson, the North East's largest independent estate agent, will continue to build on its significant customer service achievements of 2006.
The previous 12 months have seen Pattinson continue to grow and innovate, launching its unique out-of-hours customer care centre and expanding its network of advisers working from home, while retaining its 30 high street branches across the region and offering auction, commercial, lettings and financial services.
Justin Anim, managing director comments: "Over the past year, Pattinson has led the way with ground-breaking ways of making our clients' properties as visible in the market place as possible.
"The expansion of our customer service team means we have more advisers than ever before to match suitable homes to potential buyers and the launch of our customer care centre gives access to expert property advisers outside of regular office hours, that enables customers to arrange viewings, place offers, and get property advice at a time which suits them - usually at weekends or after work. The same is also true of our agents working from home, who can conduct valuations and accompanied viewings outside normal office hours.
"In addition to all this, our popular website www.pattinson.co.uk is constantly updated whenever our system is and is a powerful tool for buyers and sellers alike. It attracts thousands of hits every week and has resulted in a database of over 16,000 registered buyers.
"We look forward to further expansion in 2007, supporting even more customers across the region, and will continually strive to make property processes as easy and convenient as possible for all involved."
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